Refund and Returns Policy

Effective Date: January 3, 2025

At WildPariz, we want you to be completely satisfied with your purchase. If you are not entirely happy with your product, we are here to help. Please read our Refund and Returns Policy carefully for details on how to return items and request a refund.

1. Return Eligibility

To be eligible for a return, your item must meet the following criteria:

  • The product must be unused, in the same condition that you received it, and in its original packaging.
  • You must request a return within 30 days from the date of purchase.
  • Products that are damaged or used (unless defective) are not eligible for a return or refund.
  • Items purchased during sales or promotional events may be subject to specific return conditions (please refer to the promotion details).

2. Non-Returnable Items

Some products are non-returnable due to hygiene or safety reasons, including but not limited to:

  • Personal care items (e.g., razors, toothbrushes, air purifiers with filters).
  • Opened or used electronics (unless defective).
  • Gift cards or certificates.

3. How to Request a Return

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@wildpariz.com or call (912) 287-1695 within 30 days of your purchase.

    • Please provide your order number, the reason for your return, and any other relevant information.

  2. Return Instructions: Our team will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number (if applicable).

  3. Return Shipping: You will be responsible for the return shipping costs unless the item is defective or we made an error in your order. Please send the item back to us using a trackable shipping service to ensure it reaches us.

  4. Inspection & Processing: Once we receive the returned item, our team will inspect the condition of the product. You will be notified about the status of your return, and the refund will be processed accordingly.

4. Refunds

  • Once your return is processed and approved, a refund will be issued to your original method of payment. Please allow up to 5-7 business days for the refund to appear in your account, depending on your bank or payment provider.
  • Shipping charges are non-refundable. If your order qualified for free shipping, the cost of return shipping will be deducted from your refund.

5. Exchanges

If you would like to exchange your product for a different item, please follow the return process and then place a new order for the replacement item. We do not offer direct exchanges at this time.

6. Defective or Damaged Items

If your product is defective, damaged during shipping, or if you received an incorrect item, please contact our customer service team immediately at info@wildpariz.com. We will assist you with:

  • Arranging a free return shipping label.
  • Issuing a full refund or replacement at no extra cost.

7. Partial Refunds or Rejections

We reserve the right to reject returns or offer partial refunds in the following cases:

  • Items that do not meet the eligibility criteria (e.g., opened or damaged products).
  • Products returned after the 30-day return window has passed.
  • Items that were not purchased through our official website (wildpariz.com).

8. Late Returns

If you miss the 30-day return window, we are unable to offer a refund or exchange.

9. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, or if you need assistance with a return or refund, please contact us at:

Your Satisfaction is Our Priority

At WildPariz, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, please don’t hesitate to reach out to us, and we will work to resolve the issue as quickly as possible.

Thank you for shopping with us!